2.5L - 4.0L

  • ROLE
    Operations Manager

    Mumbai, IN


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Job Description Recovery Officer

At Zepo, we’re looking for a highly-motivated startup-savvy individual who wants to work in a fast paced logistics team and is enthusiastic about recovery of arrears as well as helping clients during crisis situations. This role requires you to have a lot of patience and good problem-solving skills.

Working for Zepo is defined by constantly being on your tip-toes and outdoing your own self every single time. If you are smart, driven and determined to make a difference, Life at Zepo is something that you will love. We guess Reid Hoffman said it best, "Startups are like jumping down a cliff and building a plane on your way down."


Reasons why you must consider working at Zepo!

A team that works, plays, travels and parties together!

Personal as well as monetary growth is surprisingly fast!

Comfortable office space with no cubicles whatsoever! It's a second home!

Amazing work culture and a freedom to work by your own rule book!




Account Tracking and payment collection

Ensure timely collection of payments on past due bills.

Calling and mailing clients for collection.

Devise and execute campaigns to ensure follow-up with defaulters periodically.

Work with the accounts team for credit control.


      2.  Follow ups

Getting agreement on accounts is often just the first step. You may have to make consistent follow-up calls to ensure the payments are made in a timely and complete manner.

Achieve set revenue targets.

Take responsibility to coordinate between teams to ensure disputes are resolved to satisfaction.

Hold regular internal meetings to review progress and improve overall progress.




Plan out activities and keep up to the timeline.

Organize and tackle cases according to priority & complexity.

Regular coordination with internal team to come up with process improvements.

Handle each case promptly in the correct manner and update records accordingly.

Come up with effective means of managing tasks during critical load phases.

What are we looking for in you - skills

Tackling clients diplomatically & achieving the set targets is the primary responsibility.

We expect you to be extremely organised and focused on achieving your targets.

Deliver a consistent and professional level of service at all times.

Excellent written and verbal communication skills is imperative.

Analyzing and providing efficient solutions to issues

Multi tasking capabilities and positive approach to pressure

We expect you to be tech savvy

Organized and systematic in terms of task completion and meeting deadlines.

Basic knowledge of E-commerce Third party Logistics

Have prior experience in the field of collections or recovery.


What we are looking for in you - as a person

Helping clients gives you a natural sense of satisfaction

Confident and strong in putting points across.

Motivated and enthusiastic in problem-solving.

Confident about managing big partners and getting work done from them.

Most importantly, you should be diligent, enthusiastic & passionate about a career in Logistics!


If this is you, write us on careers@zepo.in for an exciting career in a leading start-up.

P.S :

·         Location: Mumbai.

.     Prior experience with banks for recovery is a plus.

·         Read this to know more on what it is like working at Zepo - https://zepolabs.net/hr/form.php?id=25



Free Food & Drinks

Flexible Work Hours

Work From Home

Housing allowance


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