• CTC
    Undisclosed

  • ROLE
    Customer Support Executive

  • LOCATION
    Mumbai, IN

  • EXPERIENCE
    Junior, Mid-Level




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Description

The role of the Tele Counsellor is among the most important roles in Toppr. Students do not join a website to study, they join good people from whom they can learn. As the first point of contact for students with Toppr, you play a crucial role in guiding students. 

Educational counselling is an art. It involves understanding the student's background and current situation to identify his learning needs. Students who require online practice package are briefed about Toppr's methodology. 

Thus a counsellor will be expected to

• Counsel registered students on phone

• Understand student's need and find appropriate solutions

• Explain about online preparation, its pros and cons

• Counsel parents and help with the payment process

Requirements

• Excellent communication skill

• Listening skills

• Soft spoken nature

• Previous counselling experience is a plus

• Freshers can apply too


About Us  SEE COMPANY

Toppr.com is an online and mobile digital subject learning platform, currently focused on STEM for classes V to XII+. We help students prepare for competitive exams (JEE, Pre-Medical, NTSC, etc).

We are looking to continuously leverage technology for the ambitious goal of fundamentally changing the education scene in India.

A gorgeous workplace, deeply interesting people, electric energy and the next big thing.


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