CSM-Customer Success Manager
If you’re a fabulously fab Customer Success Manager for whom the definition of passion is the role they play working as a CSM; we’d like to hear from you:
What you’ll do:
--Be a core part of Client Relationship Building; Meet clients to build and sustain relationships
-Take regular feedback from client on product, services and performance
-Take care of all Client Communication
-Understand client needs and provide solution at top speed
-Act as the SPOC for internal technical team, client technical team and client business team
-Upsell to all clients so they move from data collection to data analysis
-Conduct health check on all documented outputs going to client
-Provide training to clients on product or product updates
-Build & record case studies of successful interventions with client
-Keep yourself updated on the product at all times
-Build & maintain records of Tatvic Solutions
-Liaise with Secondary Information Providers (SIPs) to ensure accurate and expedient transmission
-Additionally Liaise with Google with the channel manager to manage the principle relationship
The finer print:-
-Your 1-3+ years of experience in Internet/Web Technology adds to our team value.
-Your degree in B.E/B.Tech/BCA/MSc IT/MCA/MBA or relevant field builds our knowledge bank overall.
What you are good at:
-Google Analytics or similar analytic tool implementation
Culture skills we seek:
-Meticulous (Attention to detail)
We are Tatvic, we are an Ahmedabad based team and what we do is we assist trending multinationals to keep on their trending trends!! If it made sense to you, you are great at analytics & deciphering and you are a super fit. As a part of our brilliant team, all you need to do is be & give your best every single day; keep us and yourself challenged and in the journey grow with us.
What we have:
-Participative, transparent & vibrant culture
-Platform to utilize your potential to the fullest
-We constantly seek help in form of your feedback & suggestions, to help us keep our learning curve high
-Free breakfast & snacks
-Comfort is of paramour importance to us hence we do not follow a dress code, wear what is comfortable.
-We try to make sure that you are equipped to help your functioning more comfortable
-We love to appreciate good work, so there is RNR galore at Tatvic; Spa’s; incentive, attractive coupons, trips, dinner with family
-Open forums, team activities, team lunches/dinners
Looking forward to hear from you!!
Free Food & Drinks
Work From Home
Flexible Work Hours