• CTC
    2.0L - 3.0L

  • ROLE
    Customer Support Executive

  • LOCATION
    Chennai, IN

  • EXPERIENCE
    Junior, Mid-Level




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Description


  • Answer calls and respond to emails 

  • Handle customer inquiries both telephonically and by email

  • Sells additional services by recognizing opportunities to up-sell accounts,explaining new features.

  • Research required information using available resources

  • Manage and resolve customer queries.

  • Provide customers with product and service information

  • Enter new customer information into system

  • Update existing customer information 

  • Process orders, forms and applications

  • Identify and escalate priority issues

  • Route calls to appropriate resource

  • Follow up customer calls where necessary

  • Document all call information according to standard operating procedures

  • Complete call logs

  • Produce call reports


Perks

Free Tech

Holidays


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