• CTC
    1.0L - 2.0L

  • ROLE
    Customer Support Executive

  • LOCATION
    Noida, IN

  • EXPERIENCE
    Junior




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Description

Interact with customers by phone, e-mail or online chat concerning various care issues.

Provide hands on support of customer care initiatives such as automated provisioning, online billing, order tracking and detailed account management.

Ability to determine customer needs and provide appropriate solutions.

Solicit cross-selling and up-selling opportunities within the customer care experience.

Capturing and applying customer feedback.

Customer service orientation.


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